Terms of Service | BasEx

    • USER AGREEMENT

    TERMS OF SERVICE
    Basex.one
    Risk Notice

    We hereby notify Users of Basex.one that the ownership and operations with digital assets carry the risk of personal financial loss. The value of digital assets can increase or decrease, and there may be a risk that you will lose money by buying, selling, storing, or investing in cryptocurrencies.
    Trading in digital assets also involves unique risks that are not typically associated with official currencies. Unlike most currencies, which are backed by governments or other legal entities, or commodities like gold or silver, digital assets are a unique type of "unsecured" currency, supported by technologies and trust. There is currently no governmental body capable of issuing more virtual currency or taking corrective measures to protect the value of digital assets in a crisis.
    Working with digital assets can also involve other risks, not provided for in this User Agreement and not overseen by the administration of Basex.one.

    General Provisions

    This User Agreement (hereinafter referred to as the Agreement, User Agreement) regulates the relationship between Basex.one and the Users of the Basex.one service.
    The User Agreement includes the text of this Agreement and other documents indicated on the Basex.one website in the "Rules" section.
    References in this agreement to Basex.one, as well as the mention of the words "Basex.one", "we", "our", "Contractor" refer to "Basex.one", and the words "You", "Your", "User", "Customer" refer to the person with whom the Basex.one service concludes this Agreement.
    A User may have only one registered account. You confirm that you cannot use the Services or create an account on behalf of any third parties.
    You are responsible for ensuring the security and control of your personal data that you use to access the Services.
    When creating an account on the Site, you should not provide false information about yourself. Providing false information when registering an account, fake identity documents, is not allowed and can lead to restricted access to the account or its blocking.
    By using the Basex.one website, registering an account to use the Basex.one service, and creating an Application, you agree that you have read, understood, and accepted all the terms contained in this Agreement and other legal documents posted on the website at:
    The Parties agreed that this electronic Agreement has the force of a contract executed in written form.
    This User Agreement is a contract in the form of a public offer, the acceptance of which is made by the User through the formation of an exchange Application on the website https://basex.one/.
    If you do not agree with the terms of the User Agreement, the use of the Basex.one website is not permitted.

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    1. Compliance with Criteria

    1.1. The User hereby confirms that: (1) they have reached the age of majority established by law (at least 18 years old) necessary for acceptance of these Terms in the country where they are a resident; (2) their use of the Service has not been previously suspended or prohibited.

    2. Terms and Definitions

    2.1. Basex.one - a trademark of the service providing Users with the ability to exchange digital assets.
    2.2. Service - a system that provides online services for the exchange, sale, and purchase of digital assets.
    2.3. User - any natural person using the Basex.one service.
    2.4. Client No. 1 - a User who has gone through the procedure of making an Application on the Basex.one website and has accepted the terms of the User Agreement.
    2.5. Trusted User (Partner). The Service Administration conducts a thorough selection of candidates with the status of a "Trusted User", assigned by the Service Administration on an individual basis, based on the duration of the Partner's cooperation with the Service, his integrity shown during the cooperation period, and (to the extent that it can be/become known to the Service) the fact of the absence of any illegal operations involving the Partner throughout the period.
    2.6. Customer - a User who has placed an Application and accepted the terms of the exchange operation specified therein.
    2.7. Digital Currency - Bitcoin, Litecoin, Ethereum, and any other currencies based on blockchain.
    2.8. Payment - the transfer of digital currency from the User to the Service and vice versa.
    2.9. Application - the User's intention to use one of the services offered by the Service, by filling out an electronic form through the Service's website, on the terms described in the Agreement and specified in the parameters of this Application.
    2.10. Rate - the cost ratio of two digital currencies, fixed for a certain period of time during their exchange.

    3. Subject of the Agreement

    3.1. Within the framework of this Agreement, the Customer grants the Contractor (1) the right to act on behalf of the Customer and in their interest during the period of execution of the exchange operation and (2) instructs the Contractor to provide services for the automatic search and selection of a Trusted User interested in carrying out the exchange operation on the terms specified in the Application.
    3.2. The Contractor undertakes to provide services for the support of the exchange operation, after submitting an Application and does this through a cryptocurrency exchange by opening a market order.
    3.3. The resulting currency is to be transferred to the details provided by the Customer, after which a confirmation email of the operation completion will be sent to the Customer's email. From this point, the services provided by the Contractor are considered to be fully rendered and accepted by the Customer.
    3.4. In case of profit arising during the support of the exchange operation, it remains with the Contractor as a reward for the services provided.

    4. Rules for using an account on the Basex.one website

    4.1. The Basex.one website is intended for personal use only. By registering on the website, you consent to the transfer of accurate personal data to Basex.one in accordance with the registration procedure on the Site. You also agree that you will not use any account other than your own, nor will you attempt to gain unauthorized access to the accounts of other users. Additionally, the User agrees that they may only have one account on the Basex.one site.
    4.2. We may also conduct additional checks of your information and request any necessary documentation and data related to the exchange for any reason related to your use of the Services and/or as corroborative evidence for any information you provide. If the conditions for providing documents are not met, the service reserves the right to refuse service and initiate a refund to the sender's details within seven days.
    4.3. The administration of the Basex.one website may at any time and at its sole discretion deny you the ability to register an Account, restrict the Account, or suspend any transaction until the conclusion of a review of any information you have provided.
    4.4. Confidentiality of your account. You acknowledge that you are responsible for maintaining the strict confidentiality of your Account information, including your password, for safeguarding your own Digital Assets, as well as for all actions and transactions posted on your Account. You understand that any compromise of your registration information may expose your Account to unauthorized third-party access, which may lead to the loss or theft of Digital Currency or funds from your Account, including associated accounts.
    4.5. Security Alerts. Under no circumstances will the Company be liable for any loss or damage that you may suffer as a result of the compromise of login data for the account due to the absence of the Company's fault and/or the inability to follow or act with respect to any alerts or warnings that we may send you. Notwithstanding the foregoing, the Company does not guarantee the provision of the mentioned warnings to you or undertake any other actions in this regard and is not responsible for it.
    4.6. You are required to immediately notify us of any unauthorized use of your Account or password, a suspected breach of your registration information, or any other security breach via email to Basex.one [email protected].
    4.7. Liability for Third-Party Actions. Your account is intended solely for personal use and not for the use or access of any third party. In any case, you bear full responsibility for any actions or inactions of any third party accessing and/or using your Account.
    4.8. You agree not to use the Services for any criminal activity, including but not limited to money laundering, illegal gambling, financing of terrorism. Moreover, you guarantee that you will not employ methods to conceal the location from which you access the Site, and that you will disclose your precise and true location to the Company upon its request. If the Company, at its sole discretion, determines that activity on your Account is suspicious or related to any prohibited activity or unlawful transaction, the Company may suspend your Account, freeze any pending transactions, and decline any subsequent transactions.

    5. Services provided on the Basex.one website

    5.1. The Service provides the User with the opportunity to register an account for free. Ordering Basex.one services is carried out by the User by submitting the relevant Application through the website with the domain name Basex.one.
    5.2. By using the Service, the User confirms that he legally owns and disposes of the digital currency involved in the respective Payment.

    5.3. Basex.one Service provides the following types of services: services for providing the User with the opportunity to exchange one type of digital assets for another type of digital assets supported by the Service, in real-time.
    5.4. When placing an Application, the User gives instructions, and the Service, on his behalf and at his expense, carries out the exchange, placing a market order through a cryptocurrency exchange.
    5.5. The amount of the Service's fee for the specified actions is reflected in the Application and is confirmed by the User on one of the pages of the user interface.
    5.6. Within the established regulatory deadlines (depending on the direction of the exchange) from the moment of receiving funds from the User in the amount specified in the relevant Application, the Service is obliged to transfer the received digital currency to the details specified by the User in the Application, unless this is prevented by force majeure circumstances.
    5.7. If the payment is not received within 30 minutes after the application is created, the application is deleted, and to restore the application, the User must contact the website's technical support. In this case, the payable amount for the application will be recalculated at the rate at the time of receipt of the payment.
    5.8. To confirm the successful completion of the payment, the service requires a certain number of transaction confirmations in the cryptocurrency network:

    5.9. If the user has paid for the application but did not click the "I paid" button within 30 minutes of its creation, then to restore the application, the User must contact the website's technical support. In this case, the amount payable for the application will be recalculated at the current rate at the time of the application's restoration.
    5.10. If within 30 minutes after the successful completion of the payment by the user, the currency rate has changed by more than 0.1%, the service reserves the right to recalculate the application at the average cost of the order.
    5.11. The Service is not responsible for the User's losses, missed profits, and other expenses arising due to the User's erroneous expectations regarding the Service's exchange rate, profitability of transactions, and other subjective factors.
    5.12. The Service's obligation to transfer the received digital currency to the User is considered fulfilled at the moment of the digital currency being debited in the respective Payment System from the Service's account, as reflected in the transaction history of the respective Payment System.
    5.13. All Basex.one services are provided without any express or implied warranties, in particular, without implied warranties of merchantability and fitness for a particular purpose. The Company does not guarantee that Basex.one services, as well as the Basex.one website, will be 100% available to meet your needs. The Company will strive to provide you with its services as soon as possible, but there are no guarantees that access will not be interrupted or that there will not be delays, failures, errors, omissions, or losses of transmitted information.
    5.14. Basex.one will make reasonable efforts to ensure access to the services and the Basex.one website in accordance with this Agreement. However, Basex.one may suspend the use of the site for technical maintenance and will make reasonable efforts to notify you in advance. Thus, you agree that you accept the risks associated with the fact that you will not always be able to use the Basex.one services or the site or make urgent transactions using your account.
    5.15. If the User has paid for the application but wishes to cancel the exchange due to circumstances, the refund will be made with a deduction of 1% from the amount of the payment, plus the commission within the payment system network.
    5.16. The application must be paid exclusively to the payment details provided on our website.

    6. Tax Assessment

    6.1. The Service does not act as a tax agent for the User and will not inform the User about their tax liabilities. The User agrees to independently pay all taxes as required under the tax laws of the country of which they are a resident.
    6.2. In the event that the Service is required by authorities to pay the User's taxes or cover any debt that arises from the User's refusal to pay taxes, the User agrees to reimburse the Service for all such payments.

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    7. Warranties and Liability of Parties

    7.1. The Basex.one Service bears financial responsibility to the User in the amount of the electronic asset or electronic money that was transferred to the Basex.one Service for execution of the Application.
    7.2. The Basex.one Service provides services for the exchange of digital currencies. The Basex.one Service does not provide services for the collection of funds, nor does it provide payment for goods or services from other suppliers.
    7.3. The Basex.one Service bears no liability to the User for financial losses caused by illegal actions of third parties that cannot be foreseen or prevented.
    7.4. The Basex.one Service bears no responsibility for any delayed or unrealized Applications caused by an error of another Payment System specified by the User in the processed Application. The User agrees that in such a case all claims will be directed to the payment system. The Basex.one Service will provide the necessary assistance for filing a complaint or claim to another partner.
    7.5. In the event of detection of falsification of communication streams or exertion of any negative influence on the normal operation of the Service's program code, directly or indirectly related to the User's Application, execution of the Application by the Service is suspended, and recalculation of the Application parameters is carried out for the funds already received in accordance with current conditions or, in case of User's disagreement with the recalculation, return of digital currency to the payer's details.
    7.6. The Basex.one Service is not responsible for partial or complete non-compliance with these Terms of Use, if such was a consequence of force majeure circumstances that cannot be prevented by reasonable measures.
    7.7. In other cases, non-fulfillment of obligations arising from these Terms or violation of individual conditions will be considered in accordance with the rules of Basex.one.

    8. User Liability:

    8.1. The User is responsible for the accuracy and completeness of information and data that they provided during registration. In case the User has entered incorrect personal data or provided incorrect data for the execution of the Application, the Basex.one Service does not bear any responsibility for any losses of the User resulting from such error.
    8.2. In agreeing to these Terms, the User declares and confirms that:
    8.3. They have provided accurate and truthful information about themselves, as well as authentic identification data;
    8.4. They are not involved in any operations or transactions related to the laundering of proceeds obtained through illicit means;
    8.5. The use of the Service is not associated with any criminal and/or terrorist activities;
    8.6. They agree to comply with the tax laws of the country in which they are a resident. In the event that any appeals, requests, subpoenas, claims, or lawsuits are brought against the User by state authorities or third parties as a result of their use of the Service, the User agrees to independently take measures to settle legal relations with such parties, thereby releasing the Service from material responsibility except in cases where wrongful actions on the part of the Service have been proven in a court of law.
    8.7. The User agrees not to disrupt the operation of the Basex.one Service by interfering with its software or hardware components, or by distorting the parameters transmitted to the Service.
    8.8. In the event that the client notices a discrepancy with the exchange rates displayed on monitors, they are obliged to notify the service's technical support.
    8.9. The client agrees not to exploit any technical malfunction on the part of the exchange point, or any inaccurate transmission of exchange rates on monitors for personal gain. If the client does take advantage of a technical malfunction on the part of the Basex.one exchange point, resulting in financial or reputational losses for the exchange point, such actions will be construed as fraud. The client will be subject to blocking, and any uncompleted applications may be withheld to compensate the service's losses.
    8.10. The User acknowledges and agrees that the Basex.one Service does not act as a financial advisor, does not provide investment consulting services, and any communication between the User and the Basex.one Service cannot be construed as advice.
    8.11. In case of funds being blocked by cryptocurrency exchanges received from the User, the application is frozen until the funds are fully unblocked. The client is obliged to provide the service with all necessary documents to unblock the funds.

    9. Other conditions

    9.1. The use of the Basex.one Service for fraudulent and illegal operations is prohibited.
    9.2. The method of processing and protecting personal information is detailed in the Privacy Policy published on the Basex.one website, which is required for the establishment of contractual relations between the User and the Basex.one Service.
    9.3. The Basex.one Service, in case of suspicious actions during the processing of the User's application, in order to avoid damage from hacker attacks, has the right to suspend the execution of such operations until the reasons for these actions are clarified.

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    9.4. The Basex.one Service has the right to refuse to execute a digital currency exchange operation if the transfer of a digital asset to the Service's account was made without completing an Application using the user interfaces on the Service's Website. Digital currency sent to the respective accounts of the Service by the User without filling out an Application through the user interfaces on the Service's Website, may be returned to the User upon request, considering the deduction of the payment system's commission and 1% of the payment sum.
    9.5. The administration of the Service has the right to refuse to provide services to any User without providing reasons.
    9.6. The response time of the Basex.one Service to User requests can be up to fifteen working days from the receipt of the respective User's request.

    10. Force Majeure

    10.1. If, in the event of force majeure, you or Basex.one are delayed in fulfilling or are unable to fulfill any of these Terms, such delay or non-compliance will not be considered a violation of these Terms, and neither you nor Basex.one can claim any damages or losses arising from such circumstances.

    11. Final Provisions

    11.1. The terms and conditions are agreed upon with the User in electronic form during registration. Agreement with the Terms, published in electronic form, is valid and identical to written consent.
    11.2. The Basex.one Service has the right to unilaterally make changes to the Agreement by publishing changes on the Service's Website. Changes take effect from the moment of publication, unless another term for the changes to take effect is defined additionally at their publication. The User has the right to terminate contractual relations with the Basex.one Service due to their disagreement with the change in such Terms. The User should notify the Basex.one Service about their disagreement with the change in Terms and termination of contractual relations by sending a relevant letter to the email [email protected].
    11.3. The Basex.one Service has the right to send the User information about the state of the exchange process, as well as other information, including advertising, to the email provided by them.
    11.4. Information posted on the site, including all graphic images, text information, program codes, etc., is the property of Basex.one and is protected by copyright laws.
    11.5. The User confirms that they are familiar with all the provisions of these Terms and fully accept them.

    12. Contact Information

    12.1. You can communicate with Basex.one staff during working hours in the online chat in Telegram [email protected]. You can also send a letter to the email address [email protected].